{"id":444,"date":"2025-08-06T15:01:26","date_gmt":"2025-08-06T13:01:26","guid":{"rendered":"https:\/\/concess.transport-manager.net\/alstom\/?page_id=444"},"modified":"2026-10-28T01:33:39","modified_gmt":"2026-10-28T00:33:39","slug":"sav","status":"publish","type":"page","link":"https:\/\/concess.transport-manager.net\/alstom\/sav\/","title":{"rendered":"SAV"},"content":{"rendered":"\n<div class=\"at-pagehead\"><p class=\"at-kicker\">Service apr\u00e8s-vente<\/p><h1>Le SAV by Alstom<\/h1><p>Chez Alstom, notre engagement ne s\u2019arr\u00eate pas \u00e0 la livraison de vos tramways. Nous pla\u00e7ons la satisfaction et la continuit\u00e9 d\u2019exploitation au c\u0153ur de notre d\u00e9marche, avec un service apr\u00e8s-vente r\u00e9actif, fiable et accessible.<\/p><\/div>\n\n\n\n<section class=\"at-section\"><div class=\"at-hl at-reveal\"><strong>Notre SAV prend en charge toutes les pannes du quotidien<\/strong> (hors consommables et accidents), du simple dysfonctionnement aux pannes majeures, pour les v\u00e9hicules neufs comme d\u2019occasion. Notre objectif : garantir une exploitation fluide, s\u00e9curis\u00e9e et durable de votre mat\u00e9riel roulant.<\/div><\/section>\n\n\n\n<section class=\"at-section\"><h2 class=\"at-section-title at-reveal\">Ce que nous proposons<\/h2><div class=\"at-tiles\"><div class=\"at-tile at-reveal\"><b>D\u00e9claration simplifi\u00e9e<\/b><span>Un formulaire d\u00e9di\u00e9 pour une prise en charge rapide.<\/span><\/div><div class=\"at-tile at-reveal\"><b>Suivi transparent<\/b><span>Retour r\u00e9gulier sur l\u2019\u00e9tat du traitement, via un tableau de suivi.<\/span><\/div><div class=\"at-tile at-reveal\"><b>Prise en charge renforc\u00e9e<\/b><span>Pour les clients sous programme de fid\u00e9lit\u00e9.<\/span><\/div><\/div><\/section>\n\n\n\n<section class=\"at-section\"><div class=\"at-loyalty at-reveal\"><div><h2>Une \u00e9quipe \u00e0 l\u2019\u00e9coute<\/h2><p>Une interruption de service peut \u00eatre critique. Nous ferons tout notre possible pour vous aider le plus rapidement possible, avec une prise en charge financi\u00e8re et, dans les cas les plus critiques, un pr\u00eat de mat\u00e9riel (prochainement disponible) pour pallier la perte d\u2019exploitation.<\/p><\/div><a class=\"at-btn at-btn-main\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/transport-manager.net\/jeu\/sendconcess.php?p=alstom_sav\">D\u00e9clarer une panne<\/a><\/div><\/section>\n\n\n\n<section class=\"at-section\"><h2 class=\"at-section-title at-reveal\">Conditions<\/h2><div class=\"at-art at-reveal\"><p>Tous nos v\u00e9hicules b\u00e9n\u00e9ficient d\u2019une garantie adapt\u00e9e \u00e0 leur cat\u00e9gorie : <strong>2 ans pour les v\u00e9hicules neufs<\/strong> et <strong>6 mois pour les v\u00e9hicules d\u2019occasion<\/strong>. Pendant cette p\u00e9riode, les pannes couvertes peuvent \u00eatre prises en charge, \u00e0 l\u2019exception des \u00e9l\u00e9ments consommables, des dommages li\u00e9s \u00e0 un accident, des frais de d\u00e9pannage, ainsi que des situations ne respectant pas les conditions d\u2019entretien du v\u00e9hicule.<\/p><p>La dur\u00e9e de garantie peut \u00e9galement \u00eatre prolong\u00e9e selon le programme de fid\u00e9lit\u00e9 applicable. L\u2019ensemble des conditions de garantie, d\u2019entretien et de prise en charge est d\u00e9taill\u00e9 dans nos <a href=\"\/alstom\/cgv\/\">Conditions G\u00e9n\u00e9rales de Vente<\/a>.<\/p><\/div><\/section>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Service apr\u00e8s-vente Le SAV by Alstom Chez Alstom, notre engagement ne s\u2019arr\u00eate pas \u00e0 la livraison de vos tramways. Nous pla\u00e7ons la satisfaction et la continuit\u00e9 d\u2019exploitation au c\u0153ur de notre d\u00e9marche, avec un service apr\u00e8s-vente r\u00e9actif, fiable et accessible. Notre SAV prend en charge toutes les pannes du quotidien (hors consommables et accidents), du&#8230;<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-444","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/concess.transport-manager.net\/alstom\/wp-json\/wp\/v2\/pages\/444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/concess.transport-manager.net\/alstom\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/concess.transport-manager.net\/alstom\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/concess.transport-manager.net\/alstom\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/concess.transport-manager.net\/alstom\/wp-json\/wp\/v2\/comments?post=444"}],"version-history":[{"count":8,"href":"https:\/\/concess.transport-manager.net\/alstom\/wp-json\/wp\/v2\/pages\/444\/revisions"}],"predecessor-version":[{"id":848,"href":"https:\/\/concess.transport-manager.net\/alstom\/wp-json\/wp\/v2\/pages\/444\/revisions\/848"}],"wp:attachment":[{"href":"https:\/\/concess.transport-manager.net\/alstom\/wp-json\/wp\/v2\/media?parent=444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}